WiFi support

I had replace my WiFi modem ,due to lightening got to their offices to sort after calling them to report the fault which I had to wait for 20 minutes for an agent to tell me this ,got there and was told they had no stock and they will deliver , it was delivered To my which is great then needed to get it connected . I had to call Telkom this time 40 minutes on hold and only to be told they cannot hear me I could hear them clearly and I called from my landline so no signal problem they put the phone down .now I called from my cell phone to set up the new modem . I was on hold for another 40 min only to be told that I ha d to speak to the technical department but because it was late there was no one to assist me . I am totally ****ed off write now .

This is the worse service I have received

Why do I always go to Telkom I am now done