WiFi still suspended although account has been paid

My account has been paid on the 31/01/2018 but the wifi is still not reconnected yet we made so many calls no assistance up until now. Further more I have a debit order that is for the 28th of every month it did not go off my account for a few months so I have to incur this kind of problem it is not my fault Telkom accounts are so delayed. They should ensure the debit order goes off