WIFI Router Sim still not activated

I app**** 2 weeks ago for a Telkom contract special for the 40 gig for R269.

We app**** for the contract on the 27th October 2017.

Eventually after many calls and follow-ups made the contract was approved.

I then made my way to the Telkom direct store in Canal Walk shopping centre on Thursday 3rd whom I spoke to one of the consultants by the Name of Thabiet whom then handed the device Huawei router over with sim card.

He then assured us that the sim card will be activated within the specified 24 hours from when we collected.The consultant also promised us that he would contact us to follow-up on the activation

Until now we are still awaiting the call as well as the sim card activation.

I am extremely disappointed in the service from TELKOM as we expected more..

I even contacted the call centre to find out if they could activate the sim card but was advised that I would need to go back to the store where we recieved the device as they were unable to assist..what nonsense is that!

Managers are never available to assist when requested to speak to..

TELKOM needs to relook at the business module of 'Touch Tommorow' as clearly you guys are light years behind living up to your promises.

In all my experience in working in the telecom industry I have never given such type of service to my clients!

I would like this matter resolved ASAP!!!!!!!!