Wifi router not working for 2 months

I bought a Adsl Wifi router in September. Got a technician who assisted to install it but left without making sure it was working. I was not at home, my. Abby was.

I had to call Telkom for days to connect it, this finally worked.

A month later the Wifi router stopped working. The internet light kept on flashing red.

I called Telkom, I was told to switch off and switch on again, this was not working.

I was then transferred to the technical team who attempted to help, this didn’t help too. After numerous attempts it still didn’t work.

The technician said he will log a call for me, a call was logged and I was told a technician would come to my house. The technician didn’t come, instead, I got an Amanda that the job has been closed because my router was fixed.

Got home, it was still not fixed

Called again for a duration of 2 days been sent to from pillar to post. Eventually, I got a lady who told me she had lols booked a technician for me. Technician came after 3 days and said he doesn’t find anything wrong with my line, he said the router maybe faulty.

He said I must take it to the nearest Telkom. I did exactly that. The technician at Mall of the south told me that my router is ok and that there’s nothing wrong. He reset it and said it will now work.

Got home, router still flashing it doesn’t work.

I am really disappointed as I am paying for services that I am not getting. It has been a month, going to 2 without Wifi, what is the point really. I’m tired of been sent from pillar to post with no resolution, Telkom was meant to deduct from my account today. I transferred my money out of anger so that they don’t deduct today. This is really disappointing, I trusted Telkom even after I was warned about their Wifi.

Please can I be assisted by someone who knows what the issue is. The technicians and technical team don’t seem to know.

My number is ***

Regards Lerato