Wifi router buffering

Im extremely angry about the service im receiving from Telkom, i took a new contract on the 4th April 2026 at promenade branch “ wifi Router” took it home tried to connect its buffering & sameday i informed the consultant which was helping me, she logged the call sameday and i logged the call by my side on Sunday at the call centre and the lady i spoke to told me the Tower nearby me is flashing red! I will get feedback after 72 hours.On the 7th received a call saying they couldn’t reach and the call was closed “mind you the time i made the call i stated my primary contact & i received sameday sms saying my contact details have been updated” i went back to the branch on the 8th stating that i dont understand why is my call closed when i still have the issue not resolve ! Teresa the consultant logged another call again n told me it wil be attended after 72hours , and told me the cancellation fee will be R800 plus R2500! I waited again for 72hours, received the call Sat 9:15am and the lady i spoke to Boniwe could not assist also and she told shes escalating the matter to higher level? Till date i have not received help, i have a device that is not working like it suppose to and the Promenade branch is telling me i will be charged for cancellation, why must i be charged for a service that is not delivered or a product that is not fixed? For 24 months i must keep this device that is not working? Im working from home and all these days its a struggle for me as i have to buy bundles everyday to be connected to my laptop! This is really pathetic! Im even considering cancelling other contracts with Telkom because this poor service sucks!