WIFI ROUTER BEING PAID FOR AND CANNOT USE IT

I ordered a Huwaei LTE Router for my home use 3 months ago. To date I have not been able to use it and I am still held liable to pay the monthly installment. <br> In the past 3 months I have tried so many times to get someone out to assist with this. the number i called 081180 kept giving me a case number and every time I call to check progress the case has been closed due to the fact \they cannot get hold of me\" What a joke ... They have contacted me once and was cut off. They did not bother to call back but sent an sms saying they cannot get hold of me but they had just spoken to me.<br> Last week I tried again...got a new case number for them to send a technician out to assist. I called again today for feedback as no-one has been to my residence only to be told that the case has been closed due to them not getting hold of me. I live and work on the property so there is always someone to answer the gate and since the 5th until now no-one has called me.<br> I AM PAYING FOR A SERVICE I AM NOT GETTING AND AGAIN I REQUEST THAT SOMEONE BE SENT OUT IMMEDIATELY TO FIX THIS OTHER WISE I WILL BE CONTACTING THE CONSUMER PROTECTOR AND STOPPING MY DEBIT ORDER WITH IMMEDIATE EFFECT. "