Wifi router

It's been day 3 and Telkom still can't come back and give me a solution on how to make my wifi work. The first agent gave me instructions on telkom chat. I followed it and now my wifi is suddenly out of bundle. This after the agent as well as my app confirmed I had 9Gb available the previous day . When I contacted them on telkom chat today the agent asked I contact them in 3 hours because their system is being updated. Guess what? In 3 hours they will be closed. What kind if management work here? Do you not update systems at night when your offices are closed. Don't even try calling them. They transfer you from department to department all with no one being able to help and you get so frustrated from holding and holding. Is this a delaying tactic because they know your airtine won't last? Because they can't call you back to resolve an issue. You have to call them. This for a telecommunications company.

Besides that I also ordered a cell phone online and they gave me a delivery date. No one ever contacted me again to update me regarding delivery. A week into my holiday and a week after the promised delivery date they call me to say the courier is at my house. What now?? I can't receive my product and have to wait until I come from holiday because I couldn't make any arrangements for someone to collect it at my house. Because no one updated me or called me but then the agent argues that the system shows I've been called.