WIFI ROOTER TOOK MORE THAN A MONTH TO BE BOOKED IN

<p>On the 15/11/2016 I booked in my rooter as it did not want to connect to the internet anymore, a *** was sent on my phone via sms after we booked it and they said I will get another notification on the process after 7 days and that everything that is going to happen to it an sms will be sent to let me know of the process, and I was told should I have any query concerning the rooter I should call 081180 as they would not be able to help me in the store. When I aked for the copy of the book in the lady told me the system did not want to print, I did not receive any form of notification until on the 20/12/2016 when a new *** was sent to show that my rooter was being booked again.</p> <p> </p> <p>I tried calling the Bloemfontein store in vain and I called 081180 and they gave me the repairs tel number, I then called them and Sifiso answred and he explained that they have just got it today and it was booked by Letswalo Matshepo and Thabo Rabolao in Pretoria, He further explained that the couriers said they went numerous times to the store and the device was not handed to them and eventually was taken at the Bloemfontein Telkom in the waterfron mall without being booked as the turn around time of the first booked in was expired. </p> <p> </p> <p>I want to know what took them so long for them to hand in my device to the drives and why did they not let me know if something was not right?, should anything be missing that I handed in who is going to be responsible for it?, and for how long am I going to wait for it to be repaired?, honestly I won't bother going to the store because I know I am going to get a ****py service. The staff of the store in question are never eager to help, they are always in a bad mood and make as if they are doing you a favour by assisting, like when you eventually get them on the phone they would tell you one thing and when you get to the store is another, Telkom staff should learn to treat their customers with care and and remember that we are actually paying for their services not borrowing.</p>