Wifi problem

I am extremely disappointed in Telkom. I've been struggling with network problem since February I called and the agent explained what to do. I have wifi problems and telkom keeps on telling me I'm the only one complaining and no called, but whenever I speak to people they are complaining about telkom and said they called telkom regarding the no internet access on the wifi. I called telkom on the 4th of April and received a call back regarding out wifi problem the agent of the technical team said he will get back to us after checking our tower, I'm still waiting. I'm paying R1000 a month for wifi that's never working and instead I need to spend extra money for data on vodacom just to join a meeting on Teams. I keep my end of the deal and pay every month but it seems like telkom doesn't do anything to solve this problem. They rather tell me about cancelation fee when they seem to be the problem.