WIFI Order and Telkom Incomptence

I app**** for an ADSL wifi package online on the 3rd July 2019. I was later told to pay a deposit of R700, for the installation to occur. I had to follow up again, writing countless emails and calling constantly to get a response, to be told the infrastructure does not allow for the package. I opted for another package, and I was told I would be contacted after 5 days. It had been another month and I eventually wrote emails inquiring for a pay back for the deposit. The infuriating thing is TELKOM had the nerve to deduct a debit order! When I do call the number, I am either referred to another option which I do not get assistance, or told I will be called back. Someone please inform me how do I escalate this incompetency from Telkom even further.