1 reviews | Active since Dec 2013
WIFI not Working
<p>I have been having endless issues from day one with my Uncapped ADSL WIFI. It seems to work 5/7 days a week. When it looses connection i call the call centre and every time the reset the port, or re sync the connection or correct the speed as they say it is running of the incorrect speed that is why im having issue. But after all that it works for some days then goes faulty again. This is nerve wrecking to keep calling in to fix the issue. I deserve to have a stable WIFI internet connection when i need it the most and not a part time connection like what im experiencing now.</p> <p>The last time i called in on the 09-06-2017 the operator said that he can see on his side that it seems like a line fault. He then created a job card with reference number: 825CNK090617. </p> <p>On monday morning my WIFI totally stopped working. I called in and was told a technician is investigating and will contact me shortly. I waited but still no response. Today again i called in and the same answer i received. This is extremely frustrating as i have no WIFI Connection from monday morning and today is Wednesday, 14-06-2017. </p> <p> </p> <p>I only hope i am credited for all these lost days where i have no WIFI Connection.</p>
Hi SudhirBarath
We are sorry to hear this. Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received and attended. As discussed i have made direct contact with the assigned field technician and i await feedback regarding a ETA to resolve. Once again apologies for the call centres conduct. Please be assured further available updates will be relayed soonest.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi SudhirBarath
We are sorry to hear this. Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received and attended. As discussed i have made direct contact with the assigned field technician and i await feedback regarding a ETA to resolve. Once again apologies for the call centres conduct. Please be assured further available updates will be relayed soonest.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
