Wifi Modum Technical Issue

In the month of October Telkom technicians moved the Wifi Modum from the Bedroom to another area in the house. Yesterday, the Wifi disconnected. When checking the connection points, the wire that connects to the jack was completely disconnected. This is very disappointing, the wiring is meant to be secured. Please urgently contact me, I called the Telkom support line three times today, waiting for 15 minutes plus, I am aware your call volumes are high. I would appreciate a call on my mobile number please?