Wifi line out of order since 14/12/15

Fault 980CRK151215 for Service ID ***. On 14 December an extra line was placed in at our neigbours property. A Telkom technician came in at our property to work on the pole at the back of our property were all the lines come together. Since then our phone and wifi is off. Reported it last week and keep phoning for Telkom to come and repair. Received notification handed to technical department 21 12 15. Today no show to repair. I'm paying for a service that I cannot use and are now using bying extra data. Tomorrow is 23 12 and on Thursday probably no one will be working. This means I will be without the service until one day it suits Telkom.