wifi issues..
<p>telkom offered a wifi service @ at R149.00 per month, which sounded great, and i accepted. only to find they have been charging me R649.00 for the last 3 months? when i phone to find out why? i was told they set up and spend limit of of R500. i did not agree to pay this extra money!! i was assured, when my data bundle was used up, it would "switch off" until the next month. i found this out in april after getting a case number, i phoned again in May, and complained again! i was told the spend limit has been taken off, and that it would swtich off when the data bundle is used. now June, i get another account for R649.00??? really!!!! after they told be the have stopped the spend limit???? i an very unhappy with this service, and how many other people has Telkom caught like this? when they tell you its capped wifi, but it actually not and then get a surprised when the bill comes..</p>
Hello donnae-allsop
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Telkom Social Media Team.
Best regards,
Hello donnae-allsop
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Best regards,
Best regards,
i actually logged the query on 28 April... and when i spoke to a call center person in begining of may, she said she would cancel the spend limit. at no point did she tell me it takes a month for notice period. and i phoned back a few days later to reconfrim it was cancelled, again, they told be yes... again no mention that it will only be in june.... telkom you are committing ***** with taking extra money off my account. THAT I DID NOT AGREE TOO!!!!!! i agreed to pay R149 per month. please go back and listen to the recorded agreement!! i cleary agreeed to R149 and no extra charges!!!
i actually logged the query on 28 April... and when i spoke to a call center person in begining of may, she said she would cancel the spend limit. at no point did she tell me it takes a month for notice period. and i phoned back a few days later to reconfrim it was cancelled, again, they told be yes... again no mention that it will only be in june.... telkom you are committing ***** with taking extra money off my account. THAT I DID NOT AGREE TOO!!!!!! i agreed to pay R149 per month. please go back and listen to the recorded agreement!! i cleary agreeed to R149 and no extra charges!!!
please explain why i have just been billed R649 AGAIN??????????
AFTER YOU HAVE SAID THE IT WAS IMPLIMENTED IN MAY??? SO JUNE IT SHOULD BE CORRECT?????
i never agreed to pay anything extra on my initial contract when i signed up.
yet every month you are taking money that i did not authorise..
i phoned in reported it, was told yes everything is right now????
please explain why i have just been billed R649 AGAIN??????????
AFTER YOU HAVE SAID THE IT WAS IMPLIMENTED IN MAY??? SO JUNE IT SHOULD BE CORRECT?????
i never agreed to pay anything extra on my initial contract when i signed up.
yet every month you are taking money that i did not authorise..
i phoned in reported it, was told yes everything is right now????