Wifi gone missing!?

My fibre has gone crazy or has Telkom. So I had fibre put in as they finished setting it up in about November 2020. It has run beautifully until about March 2022. The minute we get to 8pm in the week or most of the day on the weekends it is not working, at all. So badly, I may as well not ever have wifi.

I ran a speedtest last night, being Sunday.

My 5 speed line - download was .60 mpbs and my upload line 2.4 My regular line - download was 1.99 and my upload line was 4.5

The above is shocking even for peak time.

I have phoned your call centre twice, only to be told that they would refresh my line and that it problem is in peak time I must just tolerate it because of peak times. This is not at all ok!!! Right now I am paying to have wifi and I can't watch anything on TV at night. What is the point of paying you? I am getting NO SERVICE.

Please look into this and come back to me!

Thanks! Marta