DS
Dev S
1 reviews | Active since Feb 2018
06 Feb 2018, 09:35
WiFi Down
Wi-Fi been down since 26.01.2018 Called 02.02.2018 - waited for 20 minutes before was answered. - was told that there is a network problem. Told them that I use it for Business & Personal - cannot advise when the technician will be able to do the repairs. Phoned again on 05.02.2018 - waited again for 18 Minutes - was told that it will take 7 to 14 working to fix. Advised them that I am loosing business - still no commitment when they will fix - advised them that that their technicians are working over weekends also so why are they committing to week days only??? this is not the first time that I have this problem - twice before with same POOR Service.
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Replies (3)
Telkom's replyOfficial
01 Mar 2018, 13:54Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply01 Mar 2018, 13:54
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
DS
Dev S's updateReviewer Update
01 Mar 2018, 14:17your representatives initially said 7 to 14 week days
no mention that it would take a month when followed after the 14 working days
however, 1 month has also passed on the 26th of February 2018.
DS
Dev S's update01 Mar 2018, 14:17
Reviewer Update
your representatives initially said 7 to 14 week days
no mention that it would take a month when followed after the 14 working days
however, 1 month has also passed on the 26th of February 2018.
DS
Dev S's updateReviewer Update
01 Mar 2018, 14:17your representatives initially said 7 to 14 week days no mention that it would take a month when followed after the 14 working days however, 1 month has also passed on the 26th of February 2018.
DS
Dev S's update01 Mar 2018, 14:17
Reviewer Update
your representatives initially said 7 to 14 week days no mention that it would take a month when followed after the 14 working days however, 1 month has also passed on the 26th of February 2018.