1 reviews | Active since Sept 2016
My ASDL line is down. I realised it this morning way before Telkom operating hours. I called the service centre(10210) and was helped by a pleasant consultant who tried to getting the modem working again on her side. After a bit of switch on switch off, she told me that she would log it with their technical team. When asked about the turnaround time, she said there was none. She asked for my contact details for during the week, and then I realised that they wouldn't bother looking at it until Monday, if I am lucky. She said not to worry, because they would reimburse me for the rental of the time while I was down. So who is going to reimburse me for the use of my more expensive Vodacom data that I will use this weekend as I switch to WIFI when I am home and that is now nonexistent and will be for the foreseeable future. The hell that is Telkom.
Good Day Ruth
Thank you for making contact with us.
Our team has tasked this matter to our faults division and received confirmation your service has been restored
Please accept our apologies for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day Ruth
Thank you for making contact with us.
Our team has tasked this matter to our faults division and received confirmation your service has been restored
Please accept our apologies for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
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