WIFI DOWN 1 week , TELKOM DOESNT KNOW WHY : UNHAPPY CLIENT

We have an ADSL subscription for the past 2 years now. Intimidatingly we had issues regarding service etc. BUT this experience we are currently going through at the moment has been by far the worst experience EVER! Our wifi has been down for 1 week now and all Telkom call center can tell us its an outage somewhere but no one can give us further details regarding this. My husband has been calling up to twice a day to hear if there has been any progress. They even closed the case last week to say it was resolved but it was not as the wifi is still down. My husband had to open the case again just so they can continue to ensure our line gets up and running again. Today 27/06 he spoke to a manager Mr Masibuko and he could not also give information as to what the problem. He also added that the current status is provisional which means my husband had to receive an sms to say its fix but never got an sms and our wifi is still down. our reference number is 48bwk220622 and the escalation number 204366