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Mpho M

1 reviews | Active since Jul 2013

13 Apr 2015, 09:58

Wifi delivery

Hi<br> <br> I placed an order for the Wifi LTE the 7Gig special for which I went online and clicked on Call me back, Now my delivery has not yet arrived and there is no communication whatsoever. When I called Telkom Mobile to follow up, I found out they don't have my details so they referred me to Sell Direct. The Sell Direct phone rings unanswered which is frustrating because no one told me I was giving away my personal details such as bank account number to a 3rd party company. Another issue is that if they don't pick up, with whom must I follow up since Telkom Mobile is not \accountable"while giving us the impression we working with them ? And its the 13th of April which means the debit order will be for the whole month of April but in actual fact I would have not used the data for the month of April. Please follow up or at least allow me to cancel this contract because I am not happy with this service and/or treatment"

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Replies (1)
Telkom
Telkom's reply13 Apr 2015, 10:58
Official
Hello mphomusida,

Thank you for your post.

We have tried to call you with no luck.

Kindly note that we are attending to this and we will contact you and provide you with feedback.

Your reference number is SM102800.

Regards
Basani Baloyi
Telkom Social Media Team
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Best regards,