WiFi connection for one day the entire month!!!

Good day

I am not happy at all with the service I have been getting from Telkom. My WiFi has only worked for one day and when I go to the one branches it reflects as it is working fine however when I call I was notified of outstanding fees which was supposed to be debited from my account as agreed on my contract. I have paid the R377 and not connected. I have attached proof of payment and emailed to ***. The email address provided is not a valid address. It's frustrating how I have to run from pillar to post to get assistance or the service I'm paying for on a monthly You quick response will be appreciated. Unhappy customer.

Regards Lusanda Memela