WiFi connection

We've signed a contract with Telkom on 6 January 2016.<br> Since then we've never had any connection or internet service.<br> We've logged a complaint on 7 January at the branch. There after numerous emails (containing all the information and fault ligging details) and visits to the Keywest branch followed.<br> No resolution has been given to the problem despite of promises that a Technician will be sent out.