CW
Chris W

1 reviews | Active since Aug 2016

30 Aug 2016, 11:40

WiFi Cancellation

<p>I cancelled my WIFI account in December of 2015 with Telkom when I moved over to a new service provider due to poor service delivery from Telkom. It is now eight months later and I am still paying for the Telkom WIFI, a service wich I am no longer using. I have spoken to every service consultant in the Secunda branch on numerous occasions and have gone from being civil to down right rude to no avail. I have also sent numerous mails to the branch manager also to no avail. The funny thing is that my cancellation does show on their system but has to date not been actioned, they did say here that they attempted to contact me, which i find strange because The only missed calls I have received gave been from number that disconnected as soon as I answered. I have also attempted to contact Telkom on their toll free help line but I have to date not been able to get through to talk to a consultant. I have run out of options and therefore decided that writng this review is my last option to force some action.</p>

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Replies (1)
Telkom
Telkom's reply30 Aug 2016, 15:36
Official

Hello Wridecj

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,