WiFi Cable broken

I have spent 6 months trying to get a technician out to our premises to fix the broken cable on the roof. We are paying Telkom every month for a service we cannot use. We have been logging calls almost every day just to be told the complaint has been forwarded or assigned to a technician which never comes out.<br> <br> it is a disgrace that there is such a lack of service in South Africa on the whole. It is actually NON EXISTENT.<br> <br> We now have an ESCALATION REF NO 782269 which was supposed to speed up the process, when my son and I phoned Customer Services we were told the technician has been assigned. I phoned today spoke to someone else it has never been assigned.<br> <br> You ask to speak to a manager or supervisor, you get told they not allowed calls. Please I worked in this type of industry, there is no way a manager or supervisor cannot take your call after battling for 6 months.<br> <br> Worst service ever. Woudnt recommend anyone.