Wifi and Telephone line issues

<p>We have had a slow line on our wifi, which my dad uses for work purposes since last week Thursday. We lodged an urgent query on Friday as the business can not be without a telephone line or wifi. Today is Wednesday, I phoned on behalf of my dad so I can follow up on the query. I was told a tecnition has been assigned to the problem. I informed the agent this is of an extremely urgent matter as the business has been 4 working days without the wifif and telephone lines, plus we are paying for a a service we now can not use. He was of no use to me at all. He told me the tecnition will tend to it in due time, he can not tell me when or how long they get to "tend to the query"I got off the phone and it was actually no use at all phoning them, nothing is urgent and nothing is treated as if it means anything to these people working there. This is someones income they are playing with and they have no regard at ALL. This is disgusting treatement! I am blown away by how blase people can be when they are told things are urgent. </p>