Wifi

Hi my name is Annah Madiba mother of account holder Tshegofatso Madiba id *** with the account in questions *** Wi-fi which it was not working for a period of a month in November2021 till January 6the when it was fixed which i was busy with Telkom South Gate Mall and on calls to Telkom 10210 i talked to a lady on the 30th December made a query ,was only credited for oneday i quired on 30the i called to rectify was advised it will be resolved .Then now in April we disconnect for that amount and arreas for 591.63 how when there was no communication with us