1 reviews | Active since Mar 2017
WiFI
<p>Got sold WiFi router & servicce in December per telephone. Promised e-mail of contract has yet to arrive. Lousy signal so wanted to cancel. Told to fill in forms & e-mail. Still awaiting response. Took modem to store & was refused as not sold to me by store. Several call centre "hold on we will answer your call"s later & 2 technician visits was told to take modem back to store ... who then refused to take it as ït was not booked in".</p> <p>I want to be rid of Telkom forever. Who has CEO's e-mail?</p>
Telkom contacted me promptly which was a good sign. They asked for my ID but did not say why. Not a good sign. They said I had to take the unit in to the nearest store. Not a good sign. The store wanted to know whether the unit had been booked in. Not a good sign. They only took the unit when I demanded to speak to the manager. Not a good sign. I got an SMS within a few days to say the issue had been escalated to their "Network" & promising to get back to me ASAP. No news yet. The date stamp of the message keeps changing to the date I view the message again so I can't say how long this status has been active. Not good signs. What now?
Telkom contacted me promptly which was a good sign. They asked for my ID but did not say why. Not a good sign. They said I had to take the unit in to the nearest store. Not a good sign. The store wanted to know whether the unit had been booked in. Not a good sign. They only took the unit when I demanded to speak to the manager. Not a good sign. I got an SMS within a few days to say the issue had been escalated to their "Network" & promising to get back to me ASAP. No news yet. The date stamp of the message keeps changing to the date I view the message again so I can't say how long this status has been active. Not good signs. What now?