Wi-Fi query + Your harrassment call

We've currently got active logged query :243CRK250615 logged 25th June. <br> We've just received a call at 13:00 from a Telkom consultant regarding a query we logged about our Wi-Fi.<br> The consultant asked what was wrong with our line, I told her I'm getting tired of explaining the same query to different consultants every week and they promise to send a technician through. I proceed to explain what was wrong with it, she was rude and interjected while I was speaking. She promised to make a note on her system when I asked her what's going to happen with our query she said she doesn't know and hung up while I was speaking. WHO MUST KNOW THEN? I then called the line for fault reporting after speaking to her. Only to find out that no note was made by the consultant who called around 1pm!!! Seriously Telkom! How much more can you inconvenience us? Not just that, but you send your consultants to call us and hang up on us in the middle of a query.<br> What makes it worse, this was the second query we logged for the same fault. The first one was closed without anyone letting us know : ref 789CRK090615<br> Thank you and your consultant for ruining my women's day weekend and still bill me for it