WI-FI PHONE

On 23 February I received an 3G FFLA WI-FI PHONE with simcard that is replacing my normal landline. I contacted Telkom that same day to activate my simcard and I was told it takes 48 hours. On the 27 February again phoned Telkom and again 48 hours. I went away on leave and returned 12 March phone still not working, on the 13 March phoned Telkom another 48 hours. On the 18 March still not working phoned Telkom another 48 hours, and so this has been going on for a month. On 31 March went to Telkom shop same another 48 hours, received an account to pay my phone but no service. Phone today 02 April another 48 hours, this is the first time they gave me an reference number ********** . This is a phone for business use and I have been without a phone. There is no higher authority to talk to only the call centre person that is taking the rap. Is Telkom technical still working or are they on strike.