WI-FI NOT WORKING

The Wi-Fi at home has been suspended for more than a month for no apparent reason. The technical department and the billing department indicate that there isn't an issue- however now they say the wi-fi line is suspended for no valid reason. <br> <br> No-one can assist me so now I think it is time that I cancel my Wi-Fi and all my Telkom services and choose another service provider. TELKOM please - the agents on the phone are confused and have no idea what to do! <br> <br> I have made 6 phone calls to Telkom to try and resolve this but to no avail.<br> I have not been given a reference number.<br> <br> NO-ONE HAS A CLUE<br> <br> NOW THEY WANT TO SEND A SECOND EMAIL TO SOMEONE TO ASSIST - REALLY!!!<br> <br> and all they can tell me is that they understand - NO THEY DON'T - I AM SO ANGRY - PAYING FOR WI-FI THAT DOESN'T WORK!!!<br> <br> HELP HELP HELP - SOMEONE PLEASE!!!