WI-FI CONNECTION

I have had a problem my Wi-Fi for the past three weeks and have logged 2 cases via the Internet to which I have had no response. I have then been calling Telkom since 02/04/2015. My reference number received was 259CRK020415. I have called everyday and every time I get the same story that they have marked this as urgent ant a technician will be dispatched. Today is 10/04/2015 and still no technician or even a call from Telkom. To crown it all, I still get a bill for this month for the full amount payable, never mind my Internet service has been down for 3 weeks. I find this service most disgusting and frustrating. every time I call I mention that this is needed for work purposes but the unconcerned call centre staff can only half heatedly apologise and there's is absolutely nothing they can do to expedite the matter. It is really very scary dealing with Telkom. Sad