Why you no repair my line?

Where to begin? Okay so I live in Durban and we have vervets, these things are gods creatures and all that but they destroy, break and mess everything, phone lines are no exception. I have previously had my line pulled out of the pole by said ******s but previously telkom have attended to the matter within 2-3 days (as it should be). On the 3rd of March 2018 I experienced the same ****** damage and accordingly called, my line was crackling and my ADSL was running slower than dialup (still is). Two days later a tech came and as far as I knew resolved and repaired the issue. A few days later the line goes down again this is the 12 th of March 2018. So I call, one week goes bye no tech, I call they say they are testing etc etc, I tell them it’s a physical fault here no testing required and that I will pay callout fee if the fault is not here. After a second week I get an sms saying the fault is resolved , this is the 26th of March 2018, the fault is most certainly not resolved so I call again and no one has come to my premises. That fault on the 26th of March 2018 is still open . I call daily and get told either the fault is escalated or they don’t have a tech or they are busy . This issue literally started 2 months ago. I called my isp yesterday to cancel my ADSL service. Thanks for nothing open serve/telkom or whoever does line repair and maintenance these days.