WHY WOULD YOU LIE?????

On the 25th of November I app**** for a Telkom ADSL line to be installed in my home. The lady who did my order *****ed up the whole thing and made an order for a normal line installation. I then received an SMS from Telkom yesterday advising that someone tried to call me for installation and that for billing inquiries I should call Ipeleng. I then told her that no one had come to the premises to install the line. She said according to the system the technician came out to install the line. She then asked if I had a line previously installed and that I should unplug the device and reconnect and it would work. This obviously didn't work! Why did she lie about the technician coming out to install the line when he didn't. I expect someone to come out ASAP(In the next 12 hours) because now I'm going to get billed and I can't pay for something hat I can't use! 2ndly I expect Telkom to make the line ADSL compatible at no extra cost because that's what I initially requested and the sales lady *****ed up the order. Even the Twitter team have been useless! They promised feedback 48 hours ago and NOTHING! THIS IS PATHETIC!!! ABSOLUTE NIGHTMARE!!!! I NEED A SOLUTION NOW!!!