WHY WON'T YOU TELL ME WHAT YOU'RE BILLING ME FOR

I HAVE BEEN CALLING THE CALL CENTRE FOR ABOUT A MONTH ASKING ABOUT A RECURRING CHARGE AND TELKOM CANNOT TELL ME. THEY SAY THEY WILL CALL ME BACK AND THEY FAIL. TODAY I ASKED THE AGENT WHAT I SHOULD DO IF THEY FAIL TO CALL ME BACK AND SHE SAID I SHOULD EMAIL HELLOPETER. HERE I AM.<br> <br> I OPENED A CASE AND TODAY I WAS TOLD THAT THE CASE WAS CLOSED WITH NO FEEDBACK AT ALL.<br> THE CALL CENTRE AGENT, SIZAKELE HLONGWE OR SOMETHING LIKE THAT WAS CHATTING TO HER COLLEAGUES WHILE I WAS TRYING TO GET ASSISTANCE FROM HER. I HAVE BEEN ON THE PHONE FOR AN HOUR TRYING TO REASON WITH THESE PEOPLE AND THE MANAGER ALWAYS SEEMS TOO BUSY TO ASSIST ME.<br> <br> IF I DO NOT GET FEEDBACK FROM TELKOM TODAY, I'LL HAVE TO TAKE MY R2000 A MONTH ELSEWHERE.<br>