1 reviews | Active since Nov 2012
Why won't telkom let me settle my account
About 3/4 months ago I installed let Telkom activate my adsl line, since then I received the bill, let's forget the fact that they billed me R1429,09 for the process, I will rant about that another time.<br> <br> Now the bill I mentioned above, I was ready I wanted to pay the invoice, guess freaking what? I was unable to due to lack of support from telkom, I then decided to log into my client site on the telkom site in the hopes that my bill would be there and I will be able to pay...guess what? Unable to find my bill linked to my account.<br> <br> Fast forward 2 months, without notice and after NUMEROUS attempts to contact them(without success), I just turned off my adsl without prior warning, without even meeting me half way to resolve this.<br> <br> Later that day I received an sms informing me of the amount due...mmm, now look I am a lawful man and would like to sort this all out, but then Telkom had the nerve to even charge me interest on my unsettled account.<br> <br> Now, this is 100% your fault and I feel ethically on the right by NOT going to pay this so called interest due to your utter pathetic service.<br> <br> Now do I believe someone will contact me, of course not, but hopefully more people this story.
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Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
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Regards
Luleka
Telkom Social Media Team
