Why why why

I used to be proud of having telkom as both my service provider and line manager. Those were the days I could brag to my friends of great service and great speeds, it lasted almost 10yrs....<br> 2 yrs ago there was a huge fault on my line, to this day, it has not been fixed. It starts are a neighbores house as the lines run on a chain and not directly to the exchange. <br> <br> I have requested telkom to contact the neighbor and they are scared to. I have asked them to tell me who it is and they refuse. Every month there is a report of at least 2 faults. I have requested a a line upgrade of which is available in the area, this was 3 weeks ago, and only today I find out it is not possible. <br> <br> Where is the good old fashioned customer service. <br> Gone are the days when you pay for what you get. <br> <br> If you want to pay for salmon, you will be lucky if you get Lucky Star fish left over chunks that if tested, are not salmon. <br> <br> This is a sad world we live in where you don't get anything for the money you pay.....