Why We Hate Telkom?

Upon querying my poor signal, I was advised by one Telkom`s consultants to roam on MTN (Business partner). After a few days of using Night Surer I discovered that I had used up almost all my day data. Telkom poorly trained consultant “forgot” to inform about it. While attempted to log a complaint, Vulani Habene, he refused to process my complaint and instead he sent a sms with his manager`s email details: SibambB telkom.co.za (sic!) With this poor and unacceptable service, I can fully understand as to why Telkom have so many in going customer service issues. I expect my data to be reinstated with immediate effect otherwise I will have no other option other than to take the matter further with ICASA. Kindly advise when I can expect to receive my data back.