Why wait a week for a technician??

Our home landline has been down for the past week now. There is no dial tone and when we dial out to a number, there does not go through. When we phone the land line number, then the phone line does not ring. There were people working on the boxes the past weekend and ever since then the line has been down.<br> <br> It honestly is quite annoying, because this is now affecting our ADSL line at the same time. So we are unable to make land line calls and our adsl line is not working because of this issue. We have logged a call with telkom, but yet no contact apart from a sms saying there will look in it.<br> <br> As telkom is running a business, their responsibility is to ensure that they are able to provide sufficient and adequate customer service. It should not take 1 to 2 weeks for a technician to come out to have the line checked.<br> <br> I would appreciate it if someone could contact us and have a technician come out and sort out our line as soon as possible as it is a real inconvenience not having the phone line working.<br> <br> Additionally, as compensation it would only be appropriate to have our phone line monthly bill apportioned until the line is working.