Why the Hell is my Account Blocked!

I've been with Telkom with 2 years and pay my account every month. I went to upgrade my LTE router 2 months ago and in store it showed that my account was 'blocked' - they called the back office who told them it was definitely NOT blocked . Thereafter they opened a case and approved it but they never told me WHY it said that it my account was blocked even though it clearly was not.

After going to 4 Telkom stores over the past week to upgrade my cellphone contract to the iPhone 6S deal - I finally found it at the Canal Walk store. I went there yesterday to upgrade and the same thing happened so I literally went there for nothing. This is just ridiculous. I pay you people thousands of rands every single month and you have the worst systems and service.

Infact - after I upgraded my LTE package I still haven't received my LIT BOX - it's been almost 2 months! I've been to the Kenilworth Centre store to check if they received stock 4 times already. I'm literally paying for something that is missing a physical component.

Can someone in your store actually assist.