Why Telkom, why?

<p>My account was suspended because my payment did not show up on their system. I called telkom and had to email proof of payment. Which I did at 10 am to Nomfundo Zulu. At 2:40 pm I emailed her back to ask if she received my email. With no response, at 4:30 pm I called telkom and spoke to someone else. This person left Zulu a message to get back to me. A few minutes later I received an email from Zulu that said that she received my proof of payment. Two days later and my account is still off. I called telkom again and the new person I spoke to said that their system shows that Zulu received proof of payment but that she did not log my enquiry, hence nothing was done. I had to email proof of payment again to this new person who would now log my enquiry (keeping thumbs). So after three days of dealing with telkom, I have to wait up to another three days for my account to be activated. Why? What a waste of time and airtime, not to talk about the significant inconvenience of having my account down. </p>