Why Telkom drives me nuts...

<p>Welcome to the Telkom Chat service.<br /> One of our friendly agents will assist you shortly.<br /> Please hold for the next available Agent.</p> <p><br /> You are currently being assisted by Bongiwe Sweetne Kheswa<br /> 10:17:15 AMBongiwe Sweetne: Thank you for contacting Telkom Technical Support, you are chatting with Bongiwe, how may I assist?</p> <p><br /> 10:17:24 AM You: Good morning, can you please help me with my email<br /> 10:17:45 AM You: It seems I have two emails ********** and I'm not sure why but it is very confusing<br /> 10:18:14 AM You: I have one that I use to log into the self service site ********** and one that I get email on ********** <p><br /> 10:18:25 AMBongiwe Sweetne: Thank you for the enquiry, kindly confirm if you are the owner & provide me with the following. <br /> §Contact Number as per on Telkom(Mobile&Landline<br /> §Verify Physical Address <br /> §ID number/ business registration number</p> <p><br /> 10:18:29 AM You: can I change both of these so that they are the same (I got married recently)<br /> 10:18:43 AM You: My landline no is ****<br /> 10:18:54 AM You: My physical address is ****<br /> 10:19:03 AM You: My ID no is ***</p> <p><br /> 10:20:17 AMBongiwe Sweetne: Thank you details verified. So what would you like to be done?</p> <p><br /> 10:21:44 AM You: It seems I have two emails ********** and I'm not sure why but it is very confusing. It seems I have two emails ********** and I'm not sure why but it is very confusing. Can you please change the ********** and the ********** to the same address so that I only have one. My name changed as I got married. Can you change both my log in email to the selfservice site and the email address to ********** /> 10:21:59 AM You: or just ********** /> 10:22:06 AM You: The two emails are confusing.</p> <p><br /> 10:23:14 AMBongiwe Sweetne: ********** is your internet username.</p> <p><br /> 10:23:23 AM You: Yes thats right<br /> 10:23:39 AM You: But to log into email it is ********** /> 10:23:53 AM You: How can I change both of these to ********** so that they are the same</p> <p><br /> 10:23:53 AMBongiwe Sweetne: ********** is your email address</p> <p><br /> 10:24:08 AM You: Yes thats right</p> <p><br /> 10:24:47 AMBongiwe Sweetne: Your emails are forwarded to ********** at the moment as you requested</p> <p><br /> 10:24:55 AM You: Yes that right</p> <p><br /> 10:25:27 AM You: I would like to use the telkomsa.net email address but its long and not the same as the internet username for some reason<br /> 10:25:53 AM You: Can I please change the email address to ********** and the internet username to ********** so that it is the same</p> <p><br /> 10:26:04 AMBongiwe Sweetne: Change can not be done, when you log on to our self service portals they require the email address. So we can't merge any 2 together to be one</p> <p><br /> 10:26:19 AM You: Can I change my username?<br /> 10:26:37 AMBongiwe Sweetne: Then you would need to talk to sales department to change your whole login details</p> <p><br /> 10:26:55 AM You: Okay, and can I change my email address?</p> <p><br /> 10:27:14 AMBongiwe Sweetne: You can change them but can not merge them</p> <p><br /> 10:27:33 AM You: Okay, can I speak to someone who can change my details please?</p> <p><br /> 10:27:48 AMBongiwe Sweetne: Please stay on the chat while I put you through to the sales department for further assistance.</p> <p> </p> <p>Please hold for the next available Agent.</p> <p> </p> <p>You are currently being assisted by Yogeshnie Naidoo</p> <p>10:35:00 AMYogeshnie: Thank you for contacting Telkom Residential Sales and Billing , you are chatting to Yogeshnie, how may I assist you?</p> <p> </p> <p>10:35:25 AM You: Hi, I would like to change my telkomsa.net email address and the username on the self-service portal please</p> <p>10:39:12 AM You: Hello?</p> <p>10:40:42 AM You: Are you still there?</p> <p>10:42:03 AM You: Are you aware that I've been on this chat for 30 minutes without actually being assisted?</p>