Why suspend my business line days before moving it

I Requested telkom move my business phone lines as we are moving to another factory. I was informed Telkom would call me in 48 hours to arrange the moving of the lines. Instead of calling, without notifying me telkom suspended my phone lines because the intend coming to move them sometime. Well when is sometime today tomorrow or next month. Why not just move them and stop messing me around. I have a business to run and we rely on telkom phones. Maybe your poor service is a sign that its time to consider an alternative service provider.