Why should you pay for a full pizza if they are only giving you a slice missing half the toppings?

Our ADSL is pretty much un usable at present. Been like this since Christmas!

I have reset the router multiple times in the beginning that helped but now offers no improvement. I have used the WebAfrica port reset tool too and it also makes no difference. I feel sorry for ISPs like WebAfrica who have to face irate customers because Telkom is failing to deliver a basic service that is a mandated foundation to their service provision!

Hey I guess it is that time again, when Telkom's chronically bad ADSL line service forces me to go ranting on social media and firing off emails to officials and news media until my line is reprioritised on the oversubscribed Telkom D-slam! My ADSL line is good for about two or three months each time after I complain. But then gradually degrades again.

Why can't Telkom just scale up their infrastructure to meet demand?

I suppose the answer is quite simple, why should you when you are a monopoly that doesn't have to answer to anyone.

This means Telkom can overload exsisting infrastructure to save a buck and rather over pay on board member bonuses!

I am not happy :(

My ADSL LINE IS INTERMITENTLY DOWN AGAIN AND WHEN IT IS NOT DOWN IT IS SLOW!!

If you went to a restaurant and purchased a full pizza and they only brought you a slice with missing half the toppings would you pay for a pizza? NO. Well why should we pay full price for a service that is chronically flawed and down three quartes of the time and when it is not down it is always slower than the speed you are paying for! Just once I would like to get more than what I am paying for from Telkom!