Why should i suffer

<p>I took a contract with Telkom last year October, the tablet was delivered at my home address. but when the billing came via email. it had wrong address, I don’t know where did they get that. anyway I gave the tablet to my child and she was using it until it got ******. That’s not my issue, the contract I pay for a call sim and data sim. then recently I got an sms telling me there was ***** on my contract. Then there was this unfriendly lady that called me and I was at a doctor's appointment, I asked her to call me after few minutes and she refused. I finally went to the store to enquire. I find out that they haven’t been billing me for two months and it’s not my fault money was always available in my account. I want to do a sim swap they can’t help me even after I paid that money that was outstanding. now I must wait for 7 to 14 days for the account to be active again. how is that my problem, I don’t work for they billing department. I want a settlement amount and close my contract.</p>