WHY SHOULD CORRECTING MY NAME AND E-MAIL ADDRESS BE SUCH A HUGE TASK?

Telkom. On 17th March, I asked Telkom to correct my e-mail address. I received a code for the correction viz. ********** 63 I checked on 3rd April and the error progress read "We have your problem in hand and are working toward resolving it." I rang 10210 I waited 20 minutes and then heard that despite pressing the correct keys as instructed by the the instructions I received on phoning, I was through to the wrong authority. A further delay of ten minutes got me through to the correct operator who undertook to correct the my name and e-mail address and that he would send an e-mail to confirm that he had done it. I am still waiting for the e-mail and the dashboard shows that the name and presumably the e-mail are still wrong.