Why pay for non existent service

<p>I am very unhappy with TELKOM We upgraded our ADSL line on the 21 February firstly since we have upgraded our line, it was out of order then we receive this ridiculous bill for R986.30 and now it appears that the modem HAS BEEN faulty since. In essence Telkom gave us a broken modem which was returned by a previous customer</p> <p> </p> <p>I went into your Telkom store in Eastgate WHERE YOUR AGENT BULI NTSHOBODI WAS REALLY NOT INTERESTED IN RESOLVING MY PROBLEM. I was told to wait 21 DAYS FOR A BRAND NEW MODEM TO BE REPAIRED AND CONTINUE PAYING FOR A SERVICE I AM NOT SATISFIED WITH. it is now a month later and I still have not had a response from telkom</p> <p> </p> <p>I CALLED YOU BILLING DEPARTMENT THEY CAN ONLY ASSIST WHEN THE PROBLEM IS RESOLVED PLEASE TELL ME WHAT KIND OF CUSTOMER SERVICE DO YOU PROVIDE</p>