Why pay for lack of service

opened a support case a month ago , some tech calls today as says is the problem solved , obviously not i said , oh we still working on it , like *** ? So then i get online to check maybe the online guys have a better clue ??!! this their wording online Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly. Please hold for the next available Agent. 30 minutes later........ So tell me Telkom , if every customer STOPS paying their accounts with you , will you them improve or just shutdown its not like you open now anyway ? Think about it everyone complains DSTV expensive , Telkoms *********** , and yet everyone pays for ****py service