Why pay for a service thats down

We have had the telkom R399.00p/m adsl package for over a year now and I can honestly say that we have never had any issues that I hear other people complain about. Its been a pleasure so far but since monday last week our internet has been down. Iv queried it with the call centre only to be told that there is a general fault in the area with the cables and that our fault has been logged, but no feedback on progress. Its going onto the end of week two and still nothing. It cant take that long to sort out the problem....seriously. And im sure we are going to be billed for the downtime aswell.<br> <br> ***<br> <br>