Why only cancel some of the services

I have left the country and requested my two telkom lines and associated services to be cancelled.<br> <br> I had two lines with two internet packages linked.<br> <br> You cancelled 2 lines and 1 internet package leaving one package still valid.<br> <br> THIS MAKES NO SENSE - as you cannot use the internet package without a line!!!<br> <br> You have not answered any of my emails and i do not have any south african numbers that you can call me on.<br> <br> I am stopping the debit order.