Why offer a product if your staff cannot sign customers up for it?

<p>I am extremely disappointed with the lack of service delivery from Telkom staff. This has been ongoing for months, and I cannot seem to get someone to rectify the billing on my account. This complaint was previously reported on Hellopeter.com on 21 August 2015.</p> <p><br />Following that report online, I was contacted by a representative from Telkom in January 2016 (Nombulelo ( ********** 412)) in order to sort out my billing as we had requested to be on the "Telkom Evening and Weekender plan". She checked the records and acknowledged that Telkom did not put me on that plan as requested. She processed a small refund and suggested that we sign up for the " Anytime Plan". </p> <p><br />Since February we have still been paying for all our calls (which should be free on the plan that we've subscribed to). </p> <p><br />We spoke with a consultant on 20th June 2016 to log a dispute (ref: ********** 3). That dispute was rejected on 29th June 2016. We then spoke with a consultant on 29th June 2016 who promised to get a manager to call back to sort out the billing issue as she could not resolve it on her own. I have not received that call as yet. </p> <p> </p> <p>One star as a rating is too much-you don't even deserve that!</p> <p> </p> <p> </p> <p> </p>