Why O Why.

Dear Telkom, why do you attempt to take your payment on the 25/06/2024 this is 5 days before you are supposed to? Secondly why do you want to take more than the amount that is due, this is after I have paid my arrears amount i.e. my account is up to date with only the current amount outstanding. Also please explain to me the definition of 48 hours as apparently I don't know. Also how do one speak to a human when phoning in on 081180?